Returns
Not the right fit? You can return or exchange your order within 14 days of delivery. This is how it works.
Return window
You have 14 days from the day you receive your order to let us know you want to return it. No reason needed.
After that, you have another 14 days to send it back.
How to return
- Fill in the withdrawal form below, or email us at info.riteclothing@gmail.com with your order reference (RITE-XXXXX), the item(s) and whether you want a refund or another size.
- We reply with the return address.
- Send the item(s) with a tracked shipment. Keep your receipt until your refund or exchange is done.
Withdraw online
Fill in your details and confirm. You get a confirmation by email straight away.
Condition
Unworn, unwashed and undamaged, in the original packaging.
Send caps back with their cardboard insert so they keep their shape.
If an item comes back worn, washed or damaged, we may deduct the loss in value from your refund.
Costs
Return shipping is at your own cost.
Returning your whole order? We also refund the standard shipping you paid.
Refunds
We refund to the payment method you used, within 14 days of your return request, as soon as we’ve received the item or your proof of shipment.
Exchanges
Want another size? Ask for an exchange in your email. If your size is in stock, we send it as soon as your return arrives, free of shipping costs.
Size not in stock? Then we refund you.
Faulty or wrong item
Something wrong with your order? Email us a photo as soon as you notice. We send a replacement or refund you, and we cover the return shipping.
This doesn’t affect your legal 2-year guarantee.
Bought in person
Items you bought in person can’t be returned, unless they’re faulty. For another size, email us within 14 days.