Terms & Conditions

Rite Clothing is a trade name of Rite-Drone Service.

Address:
Enterprise number: BE1000.208.273
Email: info.riteclothing@gmail.com

All prices are in euro and include VAT. Shipping costs are shown in your cart and at checkout before you order.

Your order is placed when you complete the checkout. You receive a confirmation by email with your order reference (RITE-XXXXX). The contract is concluded at that moment.

If an item turns out to be unavailable after all, we let you know as soon as possible and refund what you paid for it.

Online payments are handled by our payment provider Mollie (Bancontact, card and the other methods shown at checkout). We never see or store your card details.

Orders placed at our stand can also be paid there by QR code.

We deliver in Belgium with bpost. You receive the tracking number by email once your order is on its way.

We ship as soon as possible and at the latest within 30 days after your order. If we can’t make that, we let you know and you can cancel for a full refund.

You can withdraw from your purchase within 14 days after you (or someone you named) received the goods, without giving a reason.

To withdraw, use the online withdrawal form, send us an email, or use our model withdrawal form (PDF). Then send the goods back within 14 days after you told us. The direct cost of sending them back is for you.

We refund everything you paid, including the standard delivery cost when you return your whole order, within 14 days after you told us. We use the same payment method you used. We may wait with the refund until we have received the goods or your proof of shipment.

You are responsible for any loss in value caused by handling the goods more than needed to check them, as you would in a shop.

The right of withdrawal does not apply to items you bought in person. The practical steps are on our Returns page.

You have a legal guarantee of 2 years from delivery for any defect that was already there at delivery. Let us know within 2 months after you notice it.

We then repair or replace the item, or, if that isn’t possible, refund you. Normal wear and tear and damage from misuse are not covered.

Questions or complaints? Email us at info.riteclothing@gmail.com. We reply as soon as possible.

For an order we use your name, email address, delivery address and order details to process, ship and support your order. Payments are processed by Mollie. Newsletter sign-ups are only used to send our newsletter, with your consent, and you can unsubscribe at any time.

Your data is stored in our Google account and is shared only with the services we need for your order: Mollie (payments), bpost (delivery) and Cloudflare (website hosting). We never sell your data.

We keep order data as long as the law requires for our accounting, and newsletter addresses until you unsubscribe.

You can ask to see, correct or delete your data by emailing info.riteclothing@gmail.com. You can also file a complaint with the Belgian Data Protection Authority (dataprotectionauthority.be).

We don’t use tracking or advertising cookies. Your cart and wishlist are saved only in your own browser. Our fonts are loaded from Google Fonts.